Thank you to everyone who’s been using our Curbside Pickup service! Now that the county shipping department is fulfilling requests again, we have a couple of updates to our pickup procedures.
Please place all item orders through the library catalog. Pickup is available daily from Monday-Saturday during our posted staff hours.
The automated holds notification system is back to regular service. You should receive telephone, email, or text message notifications when your holds are ready as you did previously. When you receive a hold notification, that means your item has finished its quarantine period and is ready to be checked out to you.
After you get the hold notification, call us at 412-531-8754 to arrange your pickup time. Please allow 15 minutes from the time you call for staff to prepare your order and check your items out to you. For large numbers of holds (15+), please allow staff 1 hour to prepare your items.
We will place items outside on the small cart by the front door shortly before your pickup time, for no-contact pickup.
If you have any questions or need help placing a hold order, please don’t hesitate to get in touch with us at 412-531-8754.
The Librarian’s Advisory Council has recommended new guidelines for the amount of time books and other items need to remain quarantined after being shipped or returned. Effective Monday, August 17, at all Allegheny County libraries, the vast majority of items will now be held for 4 days before being checked in. Certain specialty items such as board books, graphic novels, magazines, or bagged items will be held for 7 days.
If a fine appears on your card due to the quarantine period, the fine will be removed. Items ordered from other libraries will continue to appear as “in transit” until the quarantine period is over, so please allow a little extra processing time.
We apologize for any inconvenience. County libraries are adopting this measure to protect the health and safety of all patrons and staff.
The library building is not yet open to patrons, but staff will be available by telephone or email to answer questions or take pickup orders. When we are ready to admit patrons again, we will announce it here.
We are accepting returns of all items in the outside book drop only. Items entering the library will be quarantined for 72 hours before check-in, but overdue fees will not be charged because of this delay.
We will not be able to accept donations of books or other physical items for the remainder of 2020; donations left in the parking lot or the outside drop box will be discarded. All on-site programming for the remainder of 2020 has been suspended, including hosted programs. The Keith Room will not be available for rent.
Our schedule for reopening or the services offered may change at any time depending on guidance from the Office of Commonwealth Libraries, Gov. Tom Wolf’s office, and/or availability of personal protective equipment and sanitizing supplies for staff.